At Digital Island, we believe in providing exceptional value to our clients. That's why we include an optional website ecommerce management feature at no extra charge!
With this invaluable feature, you can effortlessly fulfil orders and send your customers order status notifications.
Step 1
If you haven't already, put through a new request for the Digi Team to create a new website for you and toggle on the ecommerce feature in the request form.
Step 2
We will setup a dummy store to start with, once you are happy with the design of your site, you can add your products via an "Update Website" request. A link will be attached to the completed request. Click on the link to see your online store order sheet.
Step 3 (optional)
Save this sheet somewhere you can find it easily, alternatively you can come back to this completed ecommerce request and click the link every time you want update an order status.
Step 4 - Client orders
When you receive an order you will get an email with all the details, order number, customer name, address, items they bought etc. Use this information to send out the order.
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Step 5 - Notifying your customer that their order has been completed.
Use the order sheet to update the corresponding order with the correct status. Once this has been changed to completed, an email will then be sent to your customer notifying them that their order has been shipped.
Using this simple method keeps track of what orders you have or haven't fulfilled and if there were any issued e.g. if you needed to issue a refund, you can see at a glance, who the customer is and what they ordered.